Privacy Policy

We may collect and process the following types of personal data:

Personal Identification Information: Name, date of birth, address, email address, phone number.
Medical Information: Health history, treatment records, prescriptions, and other relevant medical data.
Payment Information: Bank or payment card details for processing payments.
Technical Information: IP address, browser type, and other usage data when interacting with our website.

We process your personal data for the following purposes:

Provision of Podiatry Services: To assess your medical condition, recommend treatment, and provide care.
Appointments and Scheduling: To manage your appointments and communicate changes or updates.
Billing and Payment: To process transactions and handle insurance claims, if applicable.
Compliance with Legal Obligations: To comply with medical regulations and professional requirements.
Marketing (Optional): With your consent, we may use your contact information to send information about new services or promotions.

We will not share your personal data with third parties unless it is necessary for providing services or complying with legal obligations, including:

Healthcare Providers: When necessary, we may share information with other healthcare professionals to ensure continuity of care.
Payment Processors: To facilitate transactions for services rendered.
Regulatory Authorities: When required by law, to comply with healthcare or tax regulations.
We will never sell your personal data to third parties.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes secure storage systems and encrypted communications where applicable.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, tax, and medical record-keeping requirements.

Medical Records: Retained as required by law, usually for a minimum of 8 years after your last visit or treatment.

Under the UK General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

Access: You have the right to request a copy of your personal data.
Rectification: You can ask us to correct any inaccurate or incomplete data.
Erasure: In certain circumstances, you can request that we delete your data.
Restriction: You may request that we limit how we process your data.
Data Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to the processing of your data for direct marketing or other purposes.
To exercise any of these rights, please contact us at the details provided below.

Cookies are used to provide Cliniko’s online booking capability: _cliniko_app_session is used to store a unique session identifier for users.

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We may update this privacy policy from time to time. Any changes will be posted on our website and will be effective from the date of posting.

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: booking@feetbetternow.com
Phone: 07380 351130
Address: 22-24 Harborough Rd, Kingsthorpe, Northampton NN2 7AZ, United Kingdom